Shipping policy

Shipping Policy

At Emeli Boutique, we are proud to serve our customers with reliable and transparent shipping. Please read below for complete details on how we process and deliver your orders.

1. General Shipping Information

  • Coverage: We ship internationally to our customers, including France, Belgium, the European Union, the United States, and other supported regions.
  • Delivery Variations: Delivery times are consistent across supported regions, though minor variations may occur based on local postal services and logistics routing.

2. Processing Time

  • Orders are processed within 1 to 3 business days (Monday to Friday), excluding weekends and public holidays.

  • During peak shopping periods or promotional campaigns, processing times may be slightly extended. We will notify you should any delay occur.

3. Shipping Rates & Taxes

  • Free Standard Shipping: We offer Free Shipping on all orders with no minimum purchase requirement.

  • Taxes & Duties: All applicable sales taxes/VAT are included at checkout where required. Customers will not face unexpected clearance or delivery fees.

4. Shipping Times & Cutoff

Below is our standard shipping timeframe for all orders:

  • Order Cutoff Time: 6:00 PM (UTC-4)

  • Order Processing Time: 1 to 3 business days (Monday to Friday)

  • Transit / Shipping Time: 6 to 11 business days (Monday to Friday)

  • Estimated Total Delivery Time: 7 to 14 business days (Monday to Friday)

Please note: Estimated delivery times are indicative and may occasionally be subject to carrier delays or weather conditions.

5. Order Tracking Once your package has been shipped from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

6. Shipping Restrictions We do not deliver to PO Box addresses, military bases (APO/FPO/DPO), or restricted logistics areas. Please ensure you provide a complete and valid physical street address at checkout.

7. Undeliverable Packages & Wrong Address If a delivery fails due to incorrect address details provided by the customer or if the package is left unclaimed, the order may be returned to our warehouse. If you require reshipment under these circumstances, additional shipping fees may apply.

8. Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us immediately at info@emeli-boutique.com with your order number and photo evidence (if damaged). We will coordinate with the logistics carrier to arrange a replacement or appropriate resolution as quickly as possible.

9. Policy Updates We reserve the right to update this Shipping Policy periodically to maintain compliance with regulatory standards and Google Shopping Ads requirements.

10. Contact & Merchant Information

For questions regarding shipping or order status, please contact our customer support team:

  • Customer Service Email: info@emeli-boutique.com

  • Customer Support Phone: +1 787 437 9841

  • Customer Service Hours:

    • Monday – Friday: 11:00 a.m. – 7:00 p.m. (UTC-4)

    • Saturday: 11:00 a.m. – 6:00 p.m. (UTC-4)

    • Sunday: Closed

Business & Entity Details:

  • Website Name: Emeli Boutique

  • Company Name: Dierick, Alexandre

  • Registered Address: Wilgenlaan 56 A, 8400, Oostende, Belgium

  • Tax Identification Number (VAT): BE1008706661

  • Company Registration Number: 1008.706.661

  • Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District