Refund policy

Return, Refund and Shipping Policy

Returns

  • Can I return my order?

    Yes. If you are not satisfied with your purchase, you may return the items within 30 days of receiving your delivery.

  • Return Conditions: To qualify for a return and refund, the following criteria must be met:

    • All items must include all original parts, accessories, and intact original packaging as received.

    • Items must only show signs of normal inspection and handling. Any damage resulting from negligent handling will void the return.

    • For hygiene-sensitive products, items must be thoroughly cleaned before returning.

    • Any defect or damage upon arrival must be reported to us immediately.

    • Returned items showing signs of unauthorized use or customer-caused damage may be rejected.

  • How to Initiate a Return:

    If your return meets the conditions above, please follow these steps:

    1. Contact our customer support at info@emeli-boutique.com.

    2. Include your Order Number, Reason for Return, Customer Full Name & Address, and a Photo of the product (if damaged or defective).

    3. Wait for our confirmation and instructions.

    Important Return Instructions:

    • Do not send returns to the sender address listed on the package. We will provide you with the correct central warehouse return address upon approval.

    • Return Shipping Fees: Customers are responsible for paying all return shipping costs.

    • Defective or Incorrect Items: If you received a wrong or damaged item, please contact us immediately so we can provide a free replacement or appropriate resolution.

Shipping & Order Cancellation

  • Shipping Origin:

    All orders are dispatched from our central warehouse located in Asia. Delivery times may vary depending on your shipping destination.

  • Order Cancellations:

    Once an order has been dispatched, it cannot be canceled in transit. Please accept the package upon arrival and follow our return procedure. You may inform us of your cancellation request prior to arrival.

    Recommendation: To ensure faster refund processing, please provide us with your return tracking number once you post the package.

Refunds & Withdrawal

  • Refund Process:

    Once your return is received at our warehouse, it will be inspected within 7 business days.

  • Refund Timeline:

    Approved refunds will be processed without undue delay and no later than 10 days after we receive both your return notice and the returned items at our warehouse.

  • Payment Method:

    Refunds will be issued to the original payment method used during checkout. No additional transaction fees will be charged for processing refunds.

  • Deductions:

    Standard outbound shipping fees are non-refundable unless the return is due to an error on our part (damaged/incorrect item).

Business & Merchant Information

  • Website Name: Emeli Boutique

  • Company Name: Dierick, Alexandre

  • Registered Business Address: Wilgenlaan 56 a, 8400, Oostende, Belgium

  • Contact Email: info@emeli-boutique.com

  • Customer Phone Support: +1 787 437 9841

  • Tax Identification Number (VAT): BE1008706661

  • Company Registration Number: 1008.706.661

  • Return & Central Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District